New Search Announcement: Cooperative Elder Services (Groton, MA and Acton, MA)

Pillar Search and HR Consulting is honored to partner with nonprofit Cooperative Elder Services, Inc. (CESI) on as they hire their next Program Director. This role is split between two CESI locations in Greater Boston, specifically in Groton, MA and Acton, MA.

Mission Statement:

The mission of Cooperative Elder Services, Inc. (CESI) is to empower seniors and adults with medical or cognitive challenges to age-in-place by serving their health and socialization needs and providing support for families.

About Cooperative Elder Services, Inc.: CESI takes a holistic approach to supporting the health of seniors and adults with medical or cognitive challenges. At each of our four adult day health centers, CESI staff works toward a common goal: to empower participants to age-in-place by serving their health and socialization needs and providing support for families. Founded in 1978, CESI currently operates private, nonprofit adult day health programs in Arlington, Burlington, Concord, and Groton. We serve 500 caregivers and seniors and adults with medical or cognitive challenges, who reside in more than 50 cities and towns in the greater Boston area. CESI participants make 42,000 daily visits to CESI’s centers each year.

CESI provides participants with an environment that supports their whole health; one in which they can:

  • Socialize with peers,
  • Participate in meaningful activities,
  • Exercise their minds and bodies,
  • Learn to manage their chronic diseases, and
  • Maintain compliance with physician’s orders.

CESI programming provides participants’ family caregivers with the services and support they need to care for their families; physical, emotional, and financial wellbeing.

CESI’s adult day health centers are staffed by licensed nurses, geriatric care and Alzheimer’s specialists, service coordinators, and program aides, with regular consultation by an Occupational Therapist and Registered Dietician.

Learn more at http://www.elderdayservices.org.

Job Overview:

The Program Director is responsible for oversight of program operations; providing leadership to and management of all staff in assigned sites to ensure that services required by participants are provided and documented as regulated. This includes Program Coordinators, Program Aides, Services Coordinators, and Nurses. The Program Director is also responsible for agency-wide initiatives and projects, including quality assurance and process improvement.

Essential functions of the position:

  • Responsible for oversight and management of all program operations in the Arlington and Burlington sites, including implementing CESI policies and procedures; ensuring compliance with all applicable regulatory requirements.
  • Leadership and management of staff, including hiring, training, and performance evaluations.
  • Ensure coverage levels and performance excellence through recruiting of new staff for both sites.
  • Oversight of program safety and emergency evacuation plans.
  • Adherence to monthly/annual operating budgets, including preparation and monitoring of monthly income statements and program expenditures. Work with staff to respond to revenue deficits and over-expenditures.
  • Responsible for growing attendance and revenue by increasing community/brand awareness and maximizing programming, in order to reach/exceed census benchmarks; review monthly census data by site.
  • Develop and maintain working relationships with existing, past and potential funders.
  • Develop and maintain working relationships with monitoring agencies, other community agencies, and vendors.
  • Responsible for leading agency-wide initiatives and projects, responding to changes within the healthcare industry while also driving targeted efforts related to strategic business partnerships, and keeping abreast of inventive service models and innovative research.
  • Represent the agency at outreach, education, marketing, and community events.
  • Collaborate with administration to access grants and scholarships.
  • Oversight of regulated documentation; key participant in the Quality Assessment and Process Improvement (QAPI) program.
  • Ensure that the multi-disciplinary teams, led by the program directors, are developing care plan objectives for each participant.
  • Other duties as assigned by Director of Services, Executive Director, or their designee.

Equipment:

  • Ensure proper use of medical and participant care equipment to meet the needs of Adult Day Health Center’s participants.

Working Conditions:

  • Extensive participant contact.
  • Possible exposure to infection, blood and blood borne pathogens.
  • May work with hazardous/infectious waste.

Physical Requirements:

( ) Sedentary Work – Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.

( ) Light Work – Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.

(X) Medium Work – Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.

( ) Heavy Work – Lifting 100 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 50 lbs.

( ) Very Heavy Work – Lifting objects in excess of 100 lbs. with frequent lifting and/or carrying of objects weighing 50 lbs. or more.

Qualifications & Skills:

  • Bachelor’s degree in human services or a related field required, Master’s degree strongly preferred, LICSW ideal
  • Minimum 10 years’ experience in a senior management/leadership role
  • Proven experience leading and managing teams, including a strong track record of identifying, hiring and training strong performers
  • Experience growing a program or organization
  • Experience working with seniors strongly preferred
  • Project management experience preferred
  • Valid driver’s license and reliable transportation required
  • Computer proficiency required

Personal Characteristics:

  • Ability to lead as a change agent
  • Comfortable pitching in as needed directly with program participants
  • Proven ability to work autonomously
  • Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.
  • Demonstrated ability to work effectively and collaboratively with a culturally diverse population of clients, other care providers, family and community members.
  • Able to meet and manage to specific benchmarks around fiscal health, program quality measures, and service levels
  • Ability to function under pressure in a fast-paced human service environment.
  • Ability to negotiate and resolve differences.
  • Ability to be flexible, open and responsive to ongoing industry changes.
  • Effective communicator who can articulate and clearly communicate CESI’s mission and strategic direction in a consistent and enthusiastic manner to departmental staff.
  • Ability to identify opportunities and obstacles, and develop effective, creative solutions to pursue opportunities.
  • Results-oriented.

Cooperative Elder Services has partnered with Pillar Search on the hiring of our new Program Director (Acton, MA and Groton, MA). Please submit your resume and cover letter (required) to Cindy Joyce at cindy@pillarsearch.com. No calls please. Our apologies in advance, but due to the high volume of resumes received we will only respond to those candidates selected for an interview.

CESI and Pillar Search & HR Consulting believe that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success. CESI and Pillar Search & HR Consulting do not make hiring decisions on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, religion, political affiliation, or ideology.

About Pillar Search & HR Consulting:

A woman-owned business founded in Boston in 2015, Pillar Search & HR Consulting provides executive search/recruiting and human resources consulting expertise to nonprofit and mission-driven organizations, working with senior leaders and boards of directors to hire and develop the very best talent across all functional areas of the organization. To learn more, please contact Cindy Joyce at cindy@pillarsearch.com.

Exciting New Search from Pillar! Senior Director, Talent Administration with Year Up!

Executive Search Boston

ABOUT THIS OPPORTUNITY:

Pillar Search is honored to partner with Year Up on their search for the Senior Director, Talent Administration. This is an outstanding opportunity for an experienced, mission-driven human resources leader who brings expertise in employee relations, compensation, and benefits. This position may work out of the Year Up corporate office in Boston, MA or their office in New York, NY.

ORGANIZATION DESCRIPTION:

Year Up is an award-winning national 501(c)3 organization with a mission to close the Opportunity Divide by providing young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive program, Year Up utilizes a high support, high expectations model that combines hands-on technical and professional skills, educational stipends, college-level coursework, and corporate internships at more than 250 top companies. Its holistic approach focuses on students’ professional and personal development to place talented and motivated young adults on a viable path to economic self-sufficiency.

Year Up has served more than 19,500 young adults since its founding in 2000 and will serve more than 4,000 young adults in 2018 nationwide. Year Up currently serves 21 U.S. cities across 16 markets, including Arizona, Baltimore, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City, Providence, Puget Sound, San Francisco Bay Area, South Florida, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times for eight consecutive years, Year Up is a rewarding place to work. The Year Up staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. They set high standards for both themselves and their students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work they do is life-changing, and they know that their team is the greatest asset in achieving our mission.

Year Up participates in E-Verify.

Please visit http://www.yearup.org/careers to learn more about working at Year Up.

OVERVIEW:

The Senior Director Talent Administration will report to the National Director of Human Resources. In partnership with other HR leadership, this person will be responsible for designing and implementing Year Up human resources strategies, and has primary responsibility for key areas, such as: HR policy development/implementation/interpretation; employment processing; compensation; health and welfare benefits; records management; safety and health; employee relations and conflict resolution; and employment related compliance to support the organization’s rapid growth and expansion across the country. From defining systems and processes to strategizing, this person will communicate with key stakeholders about Year Up’s total compensation and employee relations strategies, goals, and overall vision. The incumbent will be the primary HR partner for the HRIS team in regard to ADP HRIS-related matters and manage our HR Help function (knowledge management and HR Help team capabilities). The Senior Director Talent Administration will also manage a growing team of HR Generalists and HR Business Partners.

As an ideal candidate for this role, you are someone who brings a wealth of compensation, benefits, finance, and employee relations experience to the table. You’ll be a seasoned leader with an understanding of how to build and scale teams, supporting the growth of a national organization. You are someone who understands not only compensation and benefits, but how to design, communicate and execute on strategies and goals that support organizational values. Finally, strong applicants for this position will possess a genuine passion for Year Up’s mission, and a strong belief in the potential of our young adults. Translating this passion and commitment to the work we do is critical to effectively attracting the top talent that will ultimately support Year Up’s growth, our students, and our alumni.

The Senior Director Talent Administration will also interact with students as a coach, group facilitator, and advocate, participating in building a positive educational environment.

We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

KEY RESPONSIBILITIES:

Personnel Policies and Risk Management

  • Accountable for standardization, development, communication, and management of personnel policies and procedures
  • Collaborate with senior leadership to ensure personnel policies and procedures advance the organization’s mission, integrate Year Up’s core values, increase organizational effectiveness, and sustain an equitable and inclusive workplace
  • Demonstrate advanced knowledge of the laws and policies that affect HR processes, programs and/or strategies; and stay on top of industry trends and employment legislation, including applicable local, state, and federal laws
  • Provide guidance to others to ensure that all policies, laws, and regulations are followed appropriately

Compensation and Benefits

  • Effectively partner with organizational leaders to manage, consult and resolve compensation issues through the use of creative and strategic guidance
  • Research best practices and trends, and perform deep analysis on effectiveness and competiveness of existing compensation and benefits programs –presenting findings and alternative solutions that are cost effective and consistent with Year Up’s core values, mission and compensation philosophy
  • Stay abreast of and ensure compliance with evolving Federal and state compensation-related legislation
  • Work closely with benefits brokers to design market-competitive benefits programs, manage annual benefit renewal process, and evaluate effectiveness of programs
  • Ensure effective management of Leave of Absences, including tracking time, coordination of benefits, communication with the employee, managers, and HR Information Systems team
  • Oversee communication strategy for specific benefits (open enrollment, retirement, professional development, paid time off) and develop employee education programs to ensure employees understand benefits, their value, and available resources

Employee Relations

  • Oversee the HR Business Partner team, collaborating with HRBPs to establish scalable tools and practices that empower their organizational training, performance, engagement, and development programs
  • Lead and develop a team of high-performing individuals, as the HRBP arm is grown
  • Act as an employee advocate and protects the interest of employees in accordance with the Year Up’s Human Resources policies and appropriate governmental laws and regulations
  • Use data and apply analytics skills to formulate people insights and recommendations; diagnose trends and root causes influencing employee relations to drive the development and execution of quality solutions
  • Serve as the chief architect and implementer of YU policies, practices and approaches for resolving employee conflicts/disputes/etc.
  • Partner with HR Leads to establish and track HR metrics that reflect a fact-based, comprehensive method for valuing the contributions

Systems and Processes

  • Responsible for the management of the day-to-day operations of all HR personnel administrative matters, guided by the implementation of HR procedures and policies as directed by the Chief Operating Officer
  • Ensure that HR database accurately reflects the staff records, and conforms to organizational policies regarding confidentiality, access, and document retention
  • Partner with the HRIS team and other National Human Resource sub-teams to ensure HRIS improvements are regularly occurring, and HR analytics are readily available, as needed by the business

Provide Strategic HR Partnership

  • Actively participate on the HR leadership team to develop the strategic HR business plan and talent priorities, and to assist with increasing HR’s overall effectiveness
  • Participate in the annual budget process through developing and managing the budget for benefits
  • Oversees and is responsible for projects and priorities within sub-team purview
  • Serve as a valued advisor and partner by providing influential counsel and guidance to business leaders across the organization

Team Management & Support

  • Lead, mentor, and develop National Talent Administration, including: support the professional development of team members; manage the hiring of new team members; and identify future talent acquisition needs
  • Lead team to ensure right level of partnership with sites across the country around Talent Administration matters
  • Create and communicate Talent Administration goals to the organization, while holding staff accountable to meeting measurable targets and goals
  • Manage National Talent Administration budget, including negotiating fees with partners, reviewing contracts and identifying cost saving opportunities

Site Team/Learning Community Member

  • Serve as a coach /mentor for a small number of current students
  • Join and sometimes facilitate weekly group sessions with students
  • Participate in staff meetings and trainings

QUALIFICATIONS:

  • 6+ years’ experience in HR and employee relations or compensation & benefits fields strongly preferred
  • Experience and commitment to diversity and inclusion with the skillsets needed to build, manage, and engage others in policies and procedures that ensure equitable business practices, and which foster a diverse, inclusive, and culturally-competent environment
  • Demonstrated success in creating strategic direction/plans and proven ability to drive and sustain business improvement and results; strong business acumen required
  • Experience in coaching/consulting senior leaders within organizations
  • Exceptional verbal and written communication skills with an ability to inspire others, garner buy in, and build relationships with both internal and external stakeholders
  • A passion for working with urban young adults, and unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Solid, working knowledge of HR policies, procedures, and federal legislation related to employment practices and general HR administration
  • Demonstrated business acumen, organization savvy, judgment and decision making
  • Strong analytic and diagnostic skills
  • Active listener, able to see all sides of an issue and create solutions

COMPENSATION & BENEFITS:

  • Salary: Competitive and commensurate with education and experience
  • Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match
  • Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year
  • Professional development: Funds available to support staff in achieving career objectives

COMMITMENT TO DIVERSITY:

Year Up actively engages individuals from all backgrounds. They are committed to embracing diversity within the organization because they firmly believe that diverse employee teams help them to achieve their best organizational outcomes and provide the most effective support to young adults as they work to close the Opportunity Divide. They are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about Year Up’s commitment to diversity at http://www.yearup.org/about-us/careers/commitment-to-diversity/

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

TO APPLY:

Year Up is thrilled to be partnering with Pillar Search to find their next great leader. To be considered, please submit a thoughtful cover letter and resume to Cindy Joyce at Pillar Search via cindy@pillarsearch.com.

Note that applications without a cover letter will not be considered.